Oracle CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. Oracle CRM enables organizations of all types and sizes to get smarter with contextual intelligence, real-time and historic analytics, and adaptive business planning. Our training enables the student to learn how to

  • Use the pre-built business processes
  • Integrate CRM with enterprise applications
  • Leverage industry-specific best practices for competitive advantage

CERTIFYING BODY

  • ORACLE

CAREER PROSPECTS

This course suits everyone want to work with breakthrough ideas that forge their better future.

  • Software Engineer
  • Oracle CRM Developer
  • Oracle CRM Business Analyst

SYLLABUS

Oracle Marketing

  • Marketing Online
  • Trade Management
  • Marketing intelligence
  • Marketing Encyclopedia

Oracle Sales

  • Oracle Telesales
  • Sales online
  • Mobile field sales
  • Oracle istore
  • Quoting support

Oralce Collections

  • Incentive compensation
  • Sales intelligence
  • Oracle contracts
  • Contracts for sales
  • Contracts for service
  • Contracts for rights
  • Contracts intelligence

Oracle Service

  • isupport
  • Teleservice
  • Installbase
  • Advanced Scheduler
  • Field service
  • Space management
  • Deport repair
  • Quality online
  • Service intelligence
  • Interaction channels
  • Advance inbound
  • Advance outbound
  • Oracle scripting
  • Email Setter
  • Interaction intelligence
  • Foundation components
  • Resource management
  • Territory manager
  • Calendar
  • Desk Manager
  • Assignment Manager
  • Interaction History
  • Escalation manager

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